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27 января  2020 г. 13:25

Trend Micro Troubleshooting Tool – How to launch it?

Trend micro works for increased threat protection, and so sometime it may face issues due to any of reason on your PC. You may have easily gotten trend micro download installation through www.trendmicro.com/downloadme on your device, but what if you start analyzing that the setup is showing errors on display. These errors may manifest due to multiple reasons, maybe you have not downloaded the setup correctly, or setup file has corrupted or missing or any other reason.

Trend micro has then offered Troubleshooting Tool, which is the solution of each issue of installation, activation or any other issue. One can download the tool from the official site just like downloading trend micro from www.trendmicro.com/downloadme site. Read the further blog to get valuable information about launching Trend Micro Troubleshooting Tool.


What is Trend Micro Troubleshooting Tool?

Trend Micro Troubleshooting Tool helps in following the troubleshooting instructions that are provided by the Technical Support team. It is the support tool for Trend micro users which leverage through SPN and Platinum technology with support. It takes a screenshot and sends to support team so that they can help to resolve the issue related to trend micro download or other error issues.


Download Trend Micro Troubleshooting Tool

At first, you need to download and launch the tool.

For Windows, Follow below steps;

  1. Here is the URL from where you can download the tool - https //esupport.trendmicro.com/media/13876277/airsupport_downloader.exe

  2. Click on SAVE FILE.

  3. On the complete download, double-click airsupport_downloader.exe. The program will start running. 

  4. On the User Account Control dialogue appearance, click on YES.

For Mac, you have to install Trend Micro Diagnostic Toolkit;

  • From Spotlight Search, open Trend Micro Diagnostic Toolkit.

  • Look for the General tab and under this tab, click on Troubleshoot Now.

  • It will start downloading.

  • Install it on completion.


Open and launch the Trend Micro Troubleshooting Tool

For Windows and Mac, here are the opening and launching procedure to start and open the Troubleshooting Tool. Follow below;

For windows –

These three methods you can use to start the Trend Micro Troubleshooting Tool;

Using Trend Micro Diagnostic Toolkit

If you have windows 10, then follow below steps –

  1. Open “Trend Micro Diagnostic Toolkit”

  2. Go to the Start menu.

  3. Next, go to All Apps and open Trend Micro Security

  4. Open Trend Micro Diagnostic Toolkit.

  5. User Account Control will appear, click YES.

  6. Click on (E) Details tab and then click on Trend Micro Troubleshooting Tool which maybe 3.


If you have windows 8.1, then follow below steps

  1. Press the Windows key.

  2. Press T key.

  3. Type “Trend” and open Trend Micro Diagnostic Toolkit.

  4. Click on (E) Details tab and then click on Trend Micro Troubleshooting Tool which maybe 3.


Using Start Menu 

To launch the Troubleshooting Tool from Start Menu, follow the below steps –

If you have windows 10;

  • Open Start menu.

  • Go to All Apps.

  • Open Trend Micro (version).

  • Next, open trend micro download Troubleshooting Tool.

If you have windows 8.1;

  • Press the Windows key.

  • Press T key.

  • Type “Trend” 

  • Open Trend Micro Troubleshooting Tool and click YES.


When you will launch the setup, wait for the troubleshooting process and then enter Token ID which you have gotten from Technical Support Engineer. Once you submit the token ID, click on connect button and solve the issue as per instruction.

Peter Wills is a self-professed security expert, He is expertise in making people aware of the security threats. His Passion is to write about, cryptography, malware,Cyber security social engineering, internet. He writes for Trend micro products at www.trendmicro.com/downloadme

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