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24 марта 2021 г. 15:02, США Смотреть на карте


Alexa is a virtual assistant that can control smart devices with voice commands. Amazon Echo smart speakers and Alexa works together, but sometimes Alexa may not respond to your voice commands. In this article, we will explain some of the great solutions. One may find it difficult to fix the problem until he/she knows the right cause. If your Alexa device is not responding, apply these methods to fix the issue.

Common Reasons Behind Alexa Not Working

You should pay attention to the common reasons given below if the Alexa device is not working.

  1. Wi-Fi may not work properly.
  2. The Alexa-enabled device may be at the wrong location.
  3. You may have an obsolete version of the app.

We have listed the solutions below for you. Take a look at these.

Check the Power Source and Internet Connection

If your Alexa device is not responding, there may be several reasons behind this. One of the biggest reasons for your Alexa device’s improper functioning may be that your device is not well connected to the internet. Make sure that your Alexa device is connected to the high-speed internet. Restart your router. Check if your power adaptor is working well.

Make Sure to Turn on Microphone Button

You may have forgotten to turn on the microphone button. First, turn on the microphone and then start giving commands to your Alexa device. Once turn it off and then turn it on again, give it voice commands.

Ensure the Proper Wi-Fi Connection

Many users don’t focus on connection and make mistakes unknowingly. One can’t connect the Echo smart speaker and smartphone with two different networks. We need the same network to connect both devices. If you connect both devices to two different networks, the Alexa device may not work. Open the Alexa app and check the network that your device is connected with; if you have made the same mistake, connect both with the same network.

Keep Alexa-Enabled Device in Wi-Fi Range

Unless the connection is proper, you can’t expect the Alexa device to work properly. You need to place the device in the connectivity range. Restart your Alexa device and connect it to the proper network. Turn the microphone on and now give voice commands. If there is any connection-related issue, this will prove a great solution.

Check If Alexa is Responding to Your Voice Commands

It may sometimes be that Alexa didn’t hear your words and may not respond. In such a situation, you need to pronounce the name correctly so that the device may understand it and respond. Some words, when pronounced together, may sound similar to other words. This can also create difficulty for the Alexa device.

Change the Wake Word

If you have made all the attempts to fix the problem of your Alexa device not responding, you can change the Wake Word of your Alexa device. Changing the Wake Word of the Alexa device is easy enough. You can follow the following steps:

  1. Open the Alexa app.
  2. Go to the “Devices.”
  3. Click on your Echo device from the lists.
  4. Scroll down and click on the “Factory reset.”

The sole purpose of the article was to help you know how to fix the problems with the Alexa device. You can apply these methods. We hope you find the article helpful.


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